What this service covers
The unglamorous work that keeps a product running well, handled so you don't have to think about it.
Bug Fixes
Issues reported by you or your users get investigated and fixed promptly, with clear communication throughout.
Uptime & Error Monitoring
Automated monitoring catches outages and errors early, often before your customers notice anything.
Security Patches
Dependencies, plugins and platforms kept updated so known vulnerabilities don't sit open indefinitely.
Small Feature Updates
Minor improvements and content changes handled quickly, without needing a full new project every time.
How we approach it
Maintenance works best as a habit, not a scramble when something finally breaks.
Set up monitoring
We connect uptime and error tracking so problems get flagged automatically, not reported by an annoyed customer.
Review regularly
We check dependencies, plugins and platform versions on a schedule, not only when something visibly breaks.
Respond to reported issues
When you report a bug, we reproduce it, fix it, and confirm it's resolved before closing it out.
Apply updates carefully
Security and platform updates get tested in staging before going anywhere near your live product.
Keep you informed
You get a plain-language summary of what changed and why — not a silent update log you have to decode.
Support options
Pick a level that matches how critical the product is to your business — we'll help you decide.
For products that are stable and only need occasional attention.
- Bug fixes billed per request
- No monthly commitment
- Response within 2–3 business days
Our most common plan — ongoing monitoring plus a set number of fixes each month.
- Uptime & error monitoring included
- Priority bug fixes
- Monthly security & dependency updates
- Response within 24 hours
For business-critical apps that can't afford downtime.
- Everything in Monthly Care
- Same-day response for urgent issues
- Direct WhatsApp line to your dev
Tools we work with
Common questions
Do you only support products you built?
No — we regularly take over maintenance for websites and apps built by someone else, after a short audit to understand the setup.
What counts as an "urgent" issue?
Anything that stops customers from using the core function — payments failing, the site going down, login broken. We'll agree on this clearly upfront.
Can we cancel or change plans later?
Yes — plans aren't locked in long-term; we'll adjust as your needs change.
Product launched, but no one's watching it now?
Tell us what you're running — we'll recommend the right level of ongoing support.